Returns Policy
1. Introduction
At SourceWallArt LLC, we take pride in the quality of our products. If you are not completely satisfied with your purchase, we are here to help with returns and exchanges. Please read our Return Policy carefully to understand your rights and the procedures involved.
2. Eligibility for Returns
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You have 30 calendar days from the date you received your item to request a return.
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To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
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Custom-made or personalized products may not be eligible for return unless they arrive damaged or defective.
3. Return Process
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To initiate a return, please contact us at sourceartdesign@gmail.com with your order details and reason for the return.
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Our customer service team will provide you with instructions and a return authorization if your request is approved.
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Please securely package the item and include all original documents and accessories.
4. Refunds
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Once your return is received, we will inspect the item and notify you of the status of your refund.
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If approved, a refund will be issued to your original payment method within a reasonable period, subject to your bank or card issuer’s processing time.
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Shipping costs incurred during the original purchase are non-refundable unless the return is due to our error or a defective product.
5. Exchanges
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If you wish to exchange an item for a different size, color, or style, please indicate this in your return request.
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We will process exchanges once the original item is received and inspected. If the new item has a price difference, you will be notified regarding any adjustments required.
6. Non-Returnable Items
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Items that have been used, damaged due to mishandling, or not in their original condition may not be eligible for a return or refund.
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Certain sale items or final sale items may not be returnable unless stated otherwise at the time of purchase.
7. Shipping for Returns
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Customers are responsible for paying the shipping costs for returning items, unless the return is due to an error on our part or a defective product.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proper tracking.
8. Contact Information
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If you have any questions regarding our Return Policy or need further assistance, please contact us at:
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Email: support@sourcewallart.com
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Effective Date: 20.03.2025